Employment

Reference Librarian (Full Time)

Job Title:  Reference Librarian
Job Classification:   Non-exempt
Department:    Reference
Reports to:    Reference Manager
Salary:   $40,000 – $45,000

Overview: 

Responsible for identifying and interpreting user needs; providing reference, readers’ advisory, computer, and database and referral services to high school students and adults, and assisting patrons in material selection. The position also provides special services in program and/or display planning, multicultural services, local history, literacy and/or literary arts.

Duties:

  • Provide excellent customer service
  • Consistently apply appropriate Library policies and procedures
  • Consistently and effectively complete internal communications and documentation (staff meetings, email, timesheets, phone, etc.)
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other Library initiatives
  • Answer basic Library services and directional questions, referring patrons to appropriate area
  • Assist patrons in use of self-service circulation equipment
  • Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
  • Construct a complete search of the Library catalog
  • Locate items on the shelves and in sorting areas
  • Serve as an advocate for the Library in the community
  • Answer basic reference questions at the Reference Desk
  • Manage Reference Desk work-flow, assessing when more help or follow-up is required
  • Familiar with popular materials for reader’s advisory services to teens and adults
  • Familiar with Library’s databases and informational websites including Service Point
  • Track and compile patron interactions with statistics
  • Maintain displays
  • Issue Library cards and give brief welcome tour
  • Prepare error free bibliographies, path finders, and website lists as needed
  • Serve as an effective discussion, class and group tour leader
  • Provide website information updates in a timely manner as assigned
  • Review materials to be weeded based on use
  • Make material recommendations to selector
  • Provide online reference service as assigned
  • May take photos, videos and contribute to WPL’s website, blogs, Facebook, and other social media as assigned
  • Welcome patrons to the Library; serve as first contact and service point in person and on the phone
  • Staff self-service circulation area as needed
  • Check out materials using an automated circulation system when necessary
  • Create new records in Sierra, enter patron information and issue Library cards
  • Promote Library account services
  • Search for and retrieve materials for patrons using catalog and ILL as needed
  • Assist patrons with Library account issues (fines, damaged materials, etc.) referring them to the Reference Department Manager, if necessary
  • Retrieve special circulating materials for patrons
  • Track statistics as requested
  • Ability to deal with difficult situations in a calm manner
  • Ability to handle multiple tasks at one time
  • Ability to make decisions under pressure from patrons
  • Perform other duties as assigned

Skills

  • Ability to work with a diverse staff
  • Excellent listening and telephone skills
  • Ability to work efficiently and independently and complete assignments with limited supervision
  • Ability to accurately handle and account for money
  • Knowledge of Microsoft Office 365
  • Sound decision maker, Ability to respond appropriately in interpreting and applying policy
  • Ability to accurately type and/or put items in order, alphabetically and numerically
  • Fluent in English, oral and written; fluent in Spanish a plus

Minimal Qualifications:

  • Education and Experience:
  • MLIS Required
  • Minimum two (2) years of experience in a Library
  • Working Conditions
  • Work in an office setting
  • Work daytime, evening and weekend hours
  • Ability to travel offsite to an event

SUBMIT COVER LETTER AND RESUME TO:  Debra D. Jordan at debrajordan@waukeganpl.info


Reference Assistant (Full Time – 2)

Job Title: Reference Assistant
Job Classification:  Non-Exempt, Full Time
Department:  Reference
Reports to: Reference Manager
Wages: $17.50 per hour

Overview:  This position ensures all patron requests are satisfied with quality customer service at all times. Reference team members provide reference services and appropriate materials, programs, and reader’s advisory to high school students and adults. The position also provides special services in program and/or display planning, multicultural services, local history, literacy and/or literary arts.

Duties:

  • Provide excellent customer service
  • Consistently apply appropriate library policies and procedures
  • Assist with assuring staff and patrons a clean and safe environment
  • Consistently and effectively complete internal communications and documentation (staff meetings, email, timesheets, phone, etc.)
  • Work with volunteers to complete library tasks
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other library initiatives
  • Successfully answer basic library services and directional questions, referring patrons to appropriate area
  • Assist patrons in use of self-service circulation equipment
  • Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
  • Competently construct a complete search of the library catalog
  • Efficiently locate items on the shelves and in sorting areas
  • Engage in PR to the public and marketing from the public
  • Efficiently answers basic reference questions at the Reference Desk
  • Manage Reference Desk work-flow, assessing when more help or follow-up is required
  • Familiar with popular materials for reader’s advisory services to teens and adults
  • Familiar with library’s databases and informational websites including Service Point
  • Track and compile patron interactions with statistics
  • Maintain displays
  • Issue library cards and give brief welcome tour
  • Prepare error free bibliographies, path finders, and website lists as needed
  • Effective discussion, class and group tour leader
  • Provide website information updates in a timely manner as assigned
  • Review materials to be weeded based on use
  • Make material recommendations to selector
  • Effectively provide online reference service as assigned
  • May take photos, videos and contribute to WPL’s website, blogs, Facebook, and other social media as assigned
  • Welcome patrons to the Library; serve as first contact and service point in person and on the phone
  • Staff self-service circulation area as needed
  • Check out materials using an automated circulation system when necessary
  • Create new records in Sierra, enter patron information and issue library cards
  • Promote library account services
  • Search for and retrieve materials for patrons using catalog and ILL as needed
  • Assist patrons with library account issues (fines, damaged materials, etc.) referring them to the Manager or Assistant Manager of Library Services if necessary
  • Retrieve special circulating materials for patrons
  • Track statistics as requested
  • Call to notify patron with items on hold
  • Other duties as assigned

Skills

  • Able to deal with difficult situations in a calm manner
  • Able to handle multiple tasks at one time
  • Able to make decisions under pressure from patrons
  • Pleasant personality, able to work with a diverse public and staff
  • Excellent listening and telephone skills
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Able to accurately handle and account for money
  • Familiar with Microsoft Office Suite
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Able to accurately type and/or put items in order, alphabetically and numerically
  • Fluent in English, oral and written; fluent in Spanish a plus

Minimal Qualifications:

Education and Experience:

  • Associates Degree or equivalent education, experience and/or training
  • 1 year of library experience preferred
  • 1 year working with the public

Working Conditions

  • Work in an office setting
  • Work daytime, evening and weekend hours
  • Able to travel offsite to an event

SUBMIT COVER LETTER AND RESUME TO:  Debra D. Jordan at debrajordan@waukeganpl.info


Children’s Reference Assistant (Full Time)

Job Title: Children’s Reference Assistant
Job Classification:  Non-Exempt, Full Time
Department:  Children’s Department
Reports to: Children’s Department Manager
Wages:  $17.50/hr

Overview:

The Children’s Reference Assistant provides reference services to children birth through 8th grade and adults needing services for children.  Furthermore, they will develop and present children’s programs, participate in outreach activities, and promote the material collection as it relates to readers’ advisory and programs.

Duties:

  • Successfully answer basic library services and directional questions, referring patrons to appropriate area
  • Assist patrons in use of self-service circulation equipment
  • Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
  • Competently construct a complete search of the library catalog
  • Efficiently locate items on the shelves and in sorting areas
  • Engage in PR to the public and marketing from the public
  • Efficiently answer basic reference questions at the Children’s Reference Desk
  • Effectively construct a competent and complete search of the library catalog to meet patron’s needs
  • Familiar with library’s databases and informational websites to recommend and instruct patrons
  • Effectively plan and present programs as assigned
  • Effectively and efficiently assist patrons with computer questions
  • Familiar with trends in children’s literature for reader’s advisory and suggestions for purchase
  • Prepares error free bibliographies, pathfinders, website lists as needed
  • Checks lists of titles in library catalog
  • Maintain displays
  • Track and compile patron interactions with statistics
  • Perform other tasks as assigned

Skills:

  • Pleasant personality, able to work with a diverse public and staff
  • Excellent communication skills, written and oral
  • Spanish fluency a plus
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Familiar with computer productivity software, e-mail and timesheets
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Familiar with internet resources and search strategies
  • Able to accurately type and/or put items in order, alphabetically and numerically

Minimal Qualifications:

Education and Experience:

  • Bachelor degree or equivalent education, experience and/or training
  • 2 years’ experience working with children
  • 1 year of library experience preferred

Working Conditions:

  • Working in an office/service desk setting
  • Work daytime, evening and weekend hours
  • Able to travel offsite to an event

SUBMIT COVER LETTER AND RESUME TO:  Debra D. Jordan at debrajordan@waukeganpl.info


Reference Assistant (Part Time – 2)

Job Title: Reference Assistant
Job Classification:  Non-Exempt, Part Time
Department:  Reference
Reports to: Reference Manager
Wages: $16.00 per hour, 24 hours per week

Overview:  This position ensures all patron requests are satisfied with quality customer service at all times. Reference team members provide reference services and appropriate materials, programs, and reader’s advisory to high school students and adults. The position also provides special services in program and/or display planning, multicultural services, local history, literacy and/or literary arts.

Duties:

  • Provide excellent customer service
  • Consistently apply appropriate library policies and procedures
  • Assist with assuring staff and patrons a clean and safe environment
  • Consistently and effectively complete internal communications and documentation (staff meetings, email, timesheets, phone, etc.)
  • Work with volunteers to complete library tasks
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other library initiatives
  • Successfully answer basic library services and directional questions, referring patrons to appropriate area
  • Assist patrons in use of self-service circulation equipment
  • Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
  • Competently construct a complete search of the library catalog
  • Efficiently locate items on the shelves and in sorting areas
  • Engage in PR to the public and marketing from the public
  • Efficiently answers basic reference questions at the Reference Desk
  • Manage Reference Desk work-flow, assessing when more help or follow-up is required
  • Familiar with popular materials for reader’s advisory services to teens and adults
  • Familiar with library’s databases and informational websites including Service Point
  • Track and compile patron interactions with statistics
  • Maintain displays
  • Issue library cards and give brief welcome tour
  • Prepare error free bibliographies, path finders, and website lists as needed
  • Effective discussion, class and group tour leader
  • Provide website information updates in a timely manner as assigned
  • Review materials to be weeded based on use
  • Make material recommendations to selector
  • Effectively provide online reference service as assigned
  • May take photos, videos and contribute to WPL’s website, blogs, Facebook, and other social media as assigned
  • Welcome patrons to the Library; serve as first contact and service point in person and on the phone
  • Staff self-service circulation area as needed
  • Check out materials using an automated circulation system when necessary
  • Create new records in Sierra, enter patron information and issue library cards
  • Promote library account services
  • Search for and retrieve materials for patrons using catalog and ILL as needed
  • Assist patrons with library account issues (fines, damaged materials, etc.) referring them to the Manager or Assistant Manager of Library Services if necessary
  • Retrieve special circulating materials for patrons
  • Track statistics as requested
  • Call to notify patron with items on hold
  • Other duties as assigned

Skills

  • Able to deal with difficult situations in a calm manner
  • Able to handle multiple tasks at one time
  • Able to make decisions under pressure from patrons
  • Pleasant personality, able to work with a diverse public and staff
  • Excellent listening and telephone skills
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Able to accurately handle and account for money
  • Familiar with Microsoft Office Suite
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Able to accurately type and/or put items in order, alphabetically and numerically
  • Fluent in English, oral and written; fluent in Spanish a plus

Minimal Qualifications:

Education and Experience:

  • Associates Degree or equivalent education, experience and/or training
  • 1 year of library experience preferred
  • 1 year working with the public

Working Conditions

  • Work in an office setting
  • Work daytime, evening and weekend hours
  • Able to travel offsite to an event

SUBMIT COVER LETTER AND RESUME TO:  Debra D. Jordan at debrajordan@waukeganpl.info


Customer Service Clerk I (Part Time – 2)

Job Title: Customer Service Clerk I
Job Classification:  Non-Exempt, Part Time
Department:  Customer Service
Reports to: Customer Service & Inventory Manager
Wages: $13.50/hr, 16hrs per week

Objective:

We are looking for a customer-focused and enthusiastic individual in the Customer Service Department with excellent interpersonal skills and positive attitude who can master a variety of tasks in a busy environment.  Need to be flexible in scheduling to fill in for days, evening, and weekends as needed.  The candidate will also need to be able to exercise initiative, good judgment, work independently and be a strong team player.

Duties:

  • Create, maintain and update records in Sierra
  • Consistently apply appropriate library policies and procedures
  • Assist with assuring staff and patrons a clean, positive and safe environment
  • Assist patrons in use of self-service circulation equipment
  • Assist patrons with library accounts issues (fines, damaged materials, etc.) referring them to the Manager or Assistant Manager of Customer Services if necessary
  • Effectively and efficiently assists patrons with computer, photocopier, fax and scanner and other equipment questions
  • Competently locate items on the shelves and in sorting areas
  • Successfully answer basic library and directional questions
  • Consistently and effectively complete internal communications and documentation (staff meeting, email, phone, etc.)
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other library initiatives
  • Calls patron to notify items on hold
  • Assist in Inventory tasks and projects (shelving, shelf reading, weeding, etc.)
  • Other duties as assigned

Skills:

  • Interpersonal skills
  • Flexibility
  • Positive Attitude
  • Stress management

Minimum Qualifications:

Education:

  • GED or High School diploma or equivalent
  • Experience with library experience a plus
  • Bilingual Spanish reading/writing/speaking a plus

Physical Requirements:

This is largely a sedentary role; however, this position would require some walking and bending as necessary.

Working Conditions:

This job operates in a typical library environment.  This role routinely uses standard office equipment such as telephone, computers, copiers and fax machines.

SUBMIT COVER LETTER AND RESUME TO:  Debra D. Jordan at debrajordan@waukeganpl.info