Employment

Job Title:  Marketing and Communications Coordinator

Department:  Marketing and Communications

Reports To:   Assistant Director

Full Time

Hours:  37.5 hours per week, including evenings and weekends

Salary $18.00 per hour

Employer:  Waukegan Public Library

 Objective:

The Marketing and Events Coordinator is responsible for implementing library marketing and communication strategies as well as coordinating community-wide events and exhibits. Marketing communication includes both internal and external audiences with a focus on various marketing channels, along with engagement and outreach rather than traditional marketing channels.  Events and exhibits will focus on creating opportunities for the public to have access to art, information, and new experiences across a range of ages.

 Duties:

  • Coordinates the implementation of WPL’s marketing and public relations strategies to promote the goals, services, and programs of the
  • Coordinates the Library’s brand
  • Coordinates the development process of promotional literature for distribution such as newsletters, brochures or flyers through printing and distribution.
  • Coordinates with graphic artist to create promotional materials that are appeal to WPL’s diverse community.
  • Collects and analyzes data to measure the effectiveness of WPL’s promotional
  • Coordinates communication with local and national media outlets
  • Coordinates WPL’s social media presence
  • Research and evaluate nationwide best practices in marketing, exhibits and events for a diverse community.
  • Coordinates with library web master to maintain an up-to-date library website.
  • Coordinates all library-wide events and exhibits.
  • Establish and maintain appropriate contacts in local organizations and agencies to market and raise awareness of the library and its resources, programs, and
  • Other duties as assigned

Skills

  • Pleasant personality, able to work with a diverse public and staff.
  • Passion for community; to make an impact in the lives of others.
  • Ability to lead a team of peers towards completion of a project.
  • Ability to multi-task several projects at once
  • Excellent ability to build relationships internally and externally.
  • Able to work efficiently and independently and complete assignments with limited supervision.
  • Familiar with computer productivity software, e-mail, and time sheets.
  • Strong Excel or Google Docs for data tracking
  • Sound critical thinking skills
  • Conversational Spanish speaking abilities required; ability to read and write a plus.
  • Able to deal with difficult situations in a calm manner.
  • Able to handle multiple tasks at one time.
  • Able to make decisions under pressure from patrons.
  • Excellent communication, editing and proofreading abilities; Spanish skills a plus
  • Strong organization and planning skills

 Minimum Qualifications:

Education and Experience

  • Associates Degree and two to three years’ work experience in marketing of services or program and/or community engagement
  • Superior communication skills, including public speaking and writing, editing, and proofreading skills.
  • Writing background, a plus

Physical Demands

Able to be on your feet and moving around for hours at a time.

Working Conditions

  • Work in an office setting
  • Work flexible hours during the daytime, evening, and weekend hours.
  • Able to travel offsite locally in the community.

Please send resumes to hr@waukeganpl.info.

No phone inquiries please.


Job Title:  Community Outreach and Engagement Coordinator

Department:  Marketing and Communications

Reports to:  Assistant Director

Full Time

Hours: 37.5 per week, including weekends and evenings

Salary: $18.00 per hour

Employer:  Waukegan Public Library

Overview

The Community Engagement and Outreach Coordinator is key to increasing the community’s awareness of the library’s programs, services, and resources.  The coordinator is responsible for ongoing community engagement using grassroots techniques and coordination with marketing to increase community utilization of the library.

Duties

  • Identifies, coordinate and participate in outreach and engagement activities in the community.
  • Participates in the development of engagement and outreach strategy and plans.
  • Gathers community feedback and input on library services and programs.
  • Conduct engagement activities that inform families about the availability of WPL’s programs and services
  • Participates in internal engagement committees.
  • Develops a working relationship with community-based organization.
  • Assists in the development of promotional literature for distribution such as newsletters, brochures and/or flyers.
  • Assists with WPL social media campaigns and messages.
  • Attends general and program staff meetings.
  • Applies appropriate library policies and procedures.
  • Adheres to department budget.
  • Serves on WPL committees and supports library initiatives as assigned.
  • Performs other duties as assigned

Skills

  • Pleasant personality, able to work with a diverse public and staff.
  • Passion for community; to make an impact in the lives of others.
  • Ability to lead a team of peers towards completion of a project.
  • Ability to multi-task several projects at once
  • Excellent ability to build relationships internally and externally.
  • Able to work efficiently and independently and complete assignments with limited supervision.
  • Familiar with computer productivity software, e-mail, and timesheets.
  • Strong Excel or Google Docs for data tracking
  • Sound critical thinking skills
  • Able to work with a diverse community.
  • Able to deal with difficult situations in a calm manner.
  • Able to handle multiple tasks at one time.
  • Able to make decisions under pressure from patrons.
  • Conversational Spanish speaking abilities required; ability to read and write a plus.

 Minimum Qualifications

 Experience and Education

  • Associates Degree, or equivalent work experience in a non-profit, education, or library environment
  • Outreach and Engagement experience, preferably 2-3 years

Working Conditions

  • Work in an office setting
  • Work daytime, evening, and weekend hours
  • Able to travel offsite to an event.

Please send resumes to hr@waukeganpl.info.

No phone inquiries please.


Job Title: IT Technician & Web Administrator

Department:  IT

Reports to: Systems Manager

Full Time

Hours:  37.5 hours per week including evenings and weekends

Salary: $18.00 an hour

Employer: Waukegan Public Library

Overview: Assists the Systems Manager with the selection, installation, operation, and maintenance of library automation including complex local area and wide area computer networks. Provides a range of services to library staff computer, including installation, configuration, and testing of personal computers and peripherals, and the administration, diagnosis, and repair of various operating systems.  Serves as the primary contact for responding to support requests. Oversee the functionality of the website, evaluate, and manage website performance.

 Duties:

  •  Maintain the level of computer and technological proficiency needed to perform job responsibilities.
  • Respond to email messages from staff seeking help, ask questions to determine nature of problem and walk staff through problem-solving process.
  • Install and maintain all software and hardware for all network workstations, servers, and equipment.
  • Monitor the security of the library’s network and related equipment.
  • Troubleshoot and resolve hardware and software problems, making repairs where necessary.
  • Analyze network system functions and make necessary changes to hardware and software.
  • Assist in the management, operation, and maintenance of the library’s local area network, public wireless network, and internet connectivity.
  • May assist staff in providing computer-related information to the public.
  • Assist in planning and development of technology services that meet the needs of the library.
  • Perform regular assessment and/or troubleshooting of printers, copiers, credit card readers, scanners, and Wi-Fi equipment.
  • Provide training to library staff on internal digital library resources.
  • Respond to and troubleshoot all website issues.
  • Conduct content audits to eliminate redundant and/or duplicate information.
  • Plan, implement, manage, monitor, and upgrade the organization’s website.
  • Provide excellent customer service.
  • Participate in library functions and serve as an advocate of the library in the community.
  • Other tasks as assigned.

 Skills:

  •  Excellent technical knowledge of network and computer software including Microsoft & Apple platforms and applications, productivity, and utility software.
  • Proficiency with WordPress, Square Space, basic HTML coding
  • Hands-on troubleshooting experience
  • Extensive equipment support experience with PCs, servers, and firewalls
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into system issues and products as required. Knowledge of computer network configuration, installation, management, and troubleshooting
  • Able to work with vendors and service providers.
  • Knowledge of telecommunication systems, voice and data, and equipment
  • Knowledge of network circuits and wiring, and installation
  • Ability to acquire library software knowledge and proficiency.
  • Understanding of the organization’s goals and objectives
  • Effective interpersonal skills and relationship-building skills
  • Ability to work in a team-oriented, collaborative environment.
  • Strong customer-service orientation
  • Self-motivated, able to work independently.
  • Willingness to learn and knowing personal limitations and able to ask for help when needed.
  • Keen attention to detail
  • Analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Excellent English communication skills, written and oral.
  • Ability to present ideas in user-friendly language.
  • Able to learn new technology skills.

Minimal Qualifications:

  • Current or near completion with degree in Computer Science or related technology field
  • Current or near completion CompTIA A+ certification
  • One year experience in library, or related industry, desirable
  • Experience with standard library software desired

Education and Experience:

  • Degree or certification in electronics/computers
  • Prior work history around electronics/computer systems troubleshooting and repair.

Working Conditions:

  •  Work in an office setting
  • Must be available evenings and weekends.
  • On-call availability
  • Must be able to travel to the remote site and other events away from the main library.
  • Must be able to lift to 50 lbs., crawl, or crouch, and use a ladder safely.

 Please send resumes to hr@waukeganpl.info.
No phone inquiries please.

 

The Waukegan Public Library is an equal opportunity employer.  Qualified applicants are considered for all positions without regard to race, color, sexual orientation, national origin, gender, disability, marital status, military status, and any other legally protected category.

Watch this page for future opportunities or send us your resume and cover letter to HR@waukeganpl.info  and we will be in touch should your experience, skills and abilities meet the criteria of future postings.

 


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