Reference Department Manager

Job Title:  Reference Department Manager
Job Classification:   Exempt
Department:    Reference
Reports to:    Assistant Director
Salary:   $50,000

Job Summary:

Seeking a dynamic, progressive, and flexible leader to assist in the support and management of an award winning library.  Creativity and ability to use project management skills or systems thinking and even humor to lead an engaged and enthusiastic team are essential to this position.  This position ensures that library patron needs are met at all times.  The manager oversees information services for library including customer service and account support, circulation of library collections, physical arrangement and merchandising of main floor collections, reference and reader advisory, and assists with programs, exhibits and displays.

This position will work under the general supervision of the Assistant Director, working in planning, implementing and managing library services to the public in accordance with library policies and any applicable laws and regulations.

Job Responsibilities

  • Provide excellent customer service
  • Promote library services and serves as advocate within community
  • Comply with library values, mission and vision
  • Consistently apply appropriate library policies and procedures
  • Consistently and effectively complete internal communications and documentation (staff meetings, email, timesheets, phone, etc.)
  • Serve on WPL committees and support Library initiatives
  • Weekly staff reference desks, young adult (YA) Space (The Corner) and offer relevant programming to the public
  • Complete hiring, staffing, training, motivating, directing and evaluating direct reports
  • Address patron problems, interpreting and applying library policies as necessary
  • Participate in annual planning for department’s needs
  • Coordinate with other departments in providing excellent services and programs
  • Serve as member of the library leadership team
  • Produce statistical and strategic plan reports monthly
  • Supervises, mentors, and evaluates all service department staff

Job Skills:

  • Ability to communicate and motivate others
  • Ability to be resilient and respond appropriately in difficult situations
  • Ability to be open to change and be influential in communications of the change to the staff
  • Ability to identify, analyze and solve problems.  Generate and evaluate alternative solutions and make recommendations
  • Ability to inspire and foster a team commitment by facilitating cooperation with team members to accomplish library goals
  • Ability to demonstrate commitment to equity, diversity and inclusion
  • Ability to anticipate and meet the needs of internal and external customers
  • Ability of manage the department staff based on Library goals, budgetary considerations and staffing needs
  • Ability to learn, model, and communicate new skills and concepts
  • Ability to travel off site

 Education & Experience Required:

  • MLS from an ALA accredited library school
  • Minimum of five years of professional library experience
  • Minimum of 3 years supervisory experience
  • Fluency in  Spanish preferred but not required

Reference Assistant

Job Title: Reference Assistant
Job Classification:  Non-Exempt, Part Time
Department:  Reference
Reports to: Reference Manager
Wages: $16.00 per hour, 24 hours per week

Job Summary:

This position ensures all patron requests are satisfied with quality customer service at all times. Reference team members provide reference services and appropriate materials, programs, and reader’s advisory to high school students and adults. The position also provides special services in program and/or display planning, multicultural services, and local history.

Job Responsibilities:

  • Provide excellent customer service
  • Comply with library values, mission and vision
  • Apply library policies and procedures
  • Complete internal communications and documentation
  • Work with volunteers to complete library tasks
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other library initiatives
  • Assists patrons with computer, photocopier, and other equipment questions
  • Answer reference questions for patrons
  • Locate items on the shelves and sorting areas
  • Maintains displays
  • Review materials to be weeded based on use
  • Make material recommendations to selector
  • Provide online reference service
  • Welcome patrons to the library
  • Staff self-service circulation area, as needed
  • Search for and retrieve materials for patrons using catalog
  • Update status of library materials
  • Track statistics, as requested
  • Performs other duties as assigned

Knowledge, Skills, and Abilities:

  • Able to deal with difficult situations in a calm manner
  • Able to handle multiple tasks at one time
  • Able to make decisions under pressure
  • Able to work with a diverse public and staff
  • Excellent communication skills (listening, telephone, and e-mail)
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Familiar with Microsoft Office Suite
  • Fluency in English, oral and written; fluent in Spanish a plus

Education and Experience:

  • Associates Degree or equivalent education, experience and/or training
  • 1 year of library experience
  • 3 years working with the public

Working Conditions:

  • Work in an office setting
  • Work daytime, evening and weekend hours
  • Able to travel offsite to an event

DEADLINE:  May 3, 2019