Employment

Reference Librarian/Bilingual Spanish

Full Time or Part Time: Full Time
Hours: 37.5 hours per week, including evenings and weekends
Salary: $45-50,000

LIBRARY SERVICES DEPARTMENT

Welcome patrons to the Library; serve as first contact and service point in person and on the phone
Create new records in Sierra, enter patron information and issue library cards
Successfully answer basic library services and directional questions, referring patrons to appropriate area
Assist patrons in use of self-service circulation equipment
Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
Competently construct a complete search of the library catalog
Efficiently locate items on the shelves and in sorting areas
Answer the telephone within three rings as needed and return or refer messages and emails within 24 hours
Engage in PR to the public and marketing from the public

Other duties as assigned

REFERENCE TEAM

Staff the busy reference desk, addressing reference questions using on-line and print resources; answer detailed questions; follow-up in person or by phone or email within 24 hours
Be familiar with popular materials to provide readers advisory services for teens and adults
Search for and retrieve materials for patrons using catalog, LINKIN and ILL as needed
Assist patrons with mobile devices and promote use of digital resources including ebooks and eaudiobooks; develop and maintain guides for digital resource use
Effectively provide online reference service as needed
Merchandise collection through use of displays, pathfinders, website updates and social media
Provide computer help for patrons, addressing a variety of internet, email and Microsoft Office questions. Also assist patrons to use printer, copier, scanner and fax machine.
Refer patrons to library programs and services; be a vital part of the library’s community outreach.
Track and compile patron interactions with statistics
Issue library cards and give brief welcome tour
Be an effective discussion, class and group tour leader
Review materials to be weeded based on use
Make material recommendations to selector
May take photos, videos and contribute to WPL’s website, blogs, Facebook, and other social media as assigned

Other duties as assigned

EDUCATION and EXPERIENCE

B.A., M.L.S.
2 years of experience in reference

SKILLS

Pleasant personality, able to work with a diverse public and staff
Excellent listening and telephone skills
Able to work efficiently and independently and complete assignments with limited supervision
Able to accurately handle and account for money
Familiar with computer productivity software, word processing, spreadsheets, e-mail and timesheets
Sound decision maker, able to respond appropriately in interpreting and applying policy
Able to accurately complete detailed tasks consistently
Able to accurately type and/or put items in order, alphabetically and numerically

Fluent in English, oral and written; bilingual (Spanish) speaking skills strongly preferred

Experience or interest in working with high school students preferred

Application Deadline: Open until filled
Application Contact: Debra Jordan
Apply To: 

Waukegan Public Library

128 N County St

Waukegan , IL 60085


TITLE: Inventory Clerk I

CLASSIFICTION: Clerk I

DEPARTMENT: Inventory Team / Library Services Department

REPORTS TO: Library Services Assistant Manager

 

OVERVIEW

WPL staff members put quality in people’s lives by listening to constituents’ needs, identifying community issues, and responding with relevant solutions while responsibly managing resources. Library Services staff ensures all patron requests are satisfied with quality customer service at all times. Inventory Team members ensure an accurate inventory of all library materials by processing returned materials, shelving, shifting and shelf maintenance including scanning and shelf-reading.

WPL STAFF

Consistently apply appropriate library policies and procedures
Assist with assuring staff and patrons a clean and safe environment
Consistently and effectively complete internal communications and documentation (staff meetings, email, timesheets, phone, etc.)
Work with volunteers to complete library tasks
Participate in outreach activities in the community
Serve on WPL committees and support other library initiatives

LIBRARY SERVICES DEPARTMENT

Successfully answer basic library services and directional questions, referring patrons to appropriate area
Assist patrons in use of self-service circulation equipment
Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
Competently conduct a complete search of the library catalog
Efficiently locate items on the shelves and in sorting areas
Answer the telephone within three rings as needed and return or refer messages and emails within 24 hours
Able to communicate 5-10 key library phrases in Spanish and may translate for non-Spanish speaking staff
Engage in PR to the public and marketing from the public
Other duties as assigned

INVENTORY TEAM

Check in materials using an automated circulation system when necessary
Empty book drops and feed through sorter
Empty sorter bins; prepare carts of materials to be shelved (DVDs: check, clean, lock cases, etc.)
Update status of library materials in Millennium
Process holds, including holds maintenance, stuck holds, etc.
Complete ongoing section maintenance
Scan shelves with inventory wand and RFID pad to inventory, search and maintain shelf order
Deal with problems such as missing parts, mending, etc.
Tag items without RFID tags; reprogram incorrect tags
Remove items from the new shelf changing physical processing and updating catalog
Other duties as assigned

SHELVING

Shelve a cart (3 shelves) of books in 1 hour
Shelve a cart of DVDs or CDs in 1/2 hour
Shelf read and shift a section (5-7 shelves) of books in 1 and 1/2 hours
Shelf read and shift a section of DVD boxes in 1/2 hour
Shelf read and shift a section of CDs in 1 hour
Other duties as assigned

EDUCATION and EXPERIENCE

High school diploma or G.E.D.
3 years experience in a circulation department

SKILLS

Pleasant personality, able to work with a diverse public and staff
Excellent listening and telephone skills
Able to work efficiently and independently and complete assignments with limited supervision
Familiar with computer productivity software, e-mail and timesheets
Sound decision maker, able to respond appropriately in interpreting and applying policy
Able to accurately type and/or put items in order, alphabetically and numerically
Fluent in English, oral and written; fluent in Spanish a plus

EQUIPMENT TO BE USED

Computer workstation with RFID pad and barcode scanner
Phone system
Self-service circulation equipment
Photocopier
Scanner
Fax
Paper cutter
Paper folder
Inventory wand
Public computer workstation
Materials sorter

PHYSICAL and MENTAL DEMANDS

Able to be on your feet and moving around for four hours at a time
Able to deal with difficult situations in a calm manner
Able to reach 6 foot bookshelves, as well as floor level bookshelves
Able to lift up to 35 pounds
Able to handle books and other library materials
Able to move heavy book carts
Able to handle multiple tasks at one time

WORKING CONDITIONS

Work in an office setting
Work daytime, evening and weekend hours
Able to travel offsite to an event

 

This job description does not constitute a contract for employment.
WPL is an equal opportunity employer.

Application Deadline: Open until filled
Application Contact: Debra Jordan
Apply To: 

Waukegan Public Library
128 N County St
Waukegan , IL 60085
Email address:jobs@waukeganpl.info