Employment

Children’s Reference Assistant (2 – Full Time)

Job Title: Children’s Reference Assistant
Job Classification:  Non-Exempt, Full Time
Department:  Children’s Department
Reports to: Children’s Department Manager
Wages:  $18.00/hr

Overview:

The Children’s Reference Assistant provides reference services to children birth through 8th grade and adults needing services for children.  Furthermore, they will develop and present children’s programs, participate in outreach activities, and promote the material collection as it relates to readers’ advisory and programs.

Duties:

  • Successfully answer basic library services and directional questions, referring patrons to appropriate area
  • Assist patrons in use of self-service circulation equipment
  • Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
  • Competently construct a complete search of the library catalog
  • Efficiently locate items on the shelves and in sorting areas
  • Engage in PR to the public and marketing from the public
  • Efficiently answer basic reference questions at the Children’s Reference Desk
  • Effectively construct a competent and complete search of the library catalog to meet patron’s needs
  • Familiar with library’s databases and informational websites to recommend and instruct patrons
  • Effectively plan and present programs as assigned
  • Effectively and efficiently assist patrons with computer questions
  • Familiar with trends in children’s literature for reader’s advisory and suggestions for purchase
  • Prepares error free bibliographies, pathfinders, website lists as needed
  • Checks lists of titles in library catalog
  • Maintain displays
  • Track and compile patron interactions with statistics
  • Perform other tasks as assigned

Skills:

  • Pleasant personality, able to work with a diverse public and staff
  • Excellent communication skills, written and oral
  • Spanish fluency a plus
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Familiar with computer productivity software, e-mail and timesheets
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Familiar with internet resources and search strategies
  • Able to accurately type and/or put items in order, alphabetically and numerically

Minimal Qualifications:

Education and Experience:

  • Bachelor degree or equivalent education, experience and/or training
  • 2 years’ experience working with children
  • 1 year of library experience preferred

Working Conditions:

  • Working in an office/service desk setting
  • Work daytime, evening and weekend hours
  • Able to travel offsite to an event

Send resumes and cover letter to:

Debra D. Jordan, HR Manager
debrajordan@waukeganpl.info
847-775-2555


Children’s Reference Assistant (Part Time)

Job Title: Children’s Reference Assistant
Job Classification:  Non-Exempt, Part Time
Department:  Children’s Department
Reports to: Children’s Department Manager
Wages:  $18.00/hr

Overview:

The Children’s Reference Assistant provides reference services to children birth through 8th grade and adults needing services for children.  Furthermore, they will develop and present children’s programs, participate in outreach activities, and promote the material collection as it relates to readers’ advisory and programs.

Duties:

  • Successfully answer basic library services and directional questions, referring patrons to appropriate area
  • Assist patrons in use of self-service circulation equipment
  • Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
  • Competently construct a complete search of the library catalog
  • Efficiently locate items on the shelves and in sorting areas
  • Engage in PR to the public and marketing from the public
  • Efficiently answer basic reference questions at the Children’s Reference Desk
  • Effectively construct a competent and complete search of the library catalog to meet patron’s needs
  • Familiar with library’s databases and informational websites to recommend and instruct patrons
  • Effectively plan and present programs as assigned
  • Effectively and efficiently assist patrons with computer questions
  • Familiar with trends in children’s literature for reader’s advisory and suggestions for purchase
  • Prepares error free bibliographies, pathfinders, website lists as needed
  • Checks lists of titles in library catalog
  • Maintain displays
  • Track and compile patron interactions with statistics
  • Perform other tasks as assigned

Skills:

  • Pleasant personality, able to work with a diverse public and staff
  • Excellent communication skills, written and oral
  • Spanish fluency a plus
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Familiar with computer productivity software, e-mail and timesheets
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Familiar with internet resources and search strategies
  • Able to accurately type and/or put items in order, alphabetically and numerically

Minimal Qualifications:

Education and Experience:

  • Bachelor degree or equivalent education, experience and/or training
  • 2 years’ experience working with children
  • 1 year of library experience preferred

Working Conditions:

  • Working in an office/service desk setting
  • Work daytime, evening and weekend hours
  • Able to travel offsite to an event

Send resumes and cover letter to:

Debra D. Jordan, HR Manager
debrajordan@waukeganpl.info
847-775-2555


Customer Service Clerk II (Full Time)

Job Title: Customer Service Clerk II
Job Classification:  Non-Exempt, Full Time
Department:  Customer Service
Reports to: Customer Service Manager
Wages:  $15.00/hr

Objective:

We are looking for a customer-focused and enthusiastic individual with excellent interpersonal skills and positive attitude who can master a variety of tasks in a busy environment.  Need to be flexible in scheduling to fill in for days, evening, and weekends.  The candidate will also need to be able to have initiative, good judgment, work independently and be a strong team player.

Duties:

  • Provide excellent customer service
  • Serve as an advocate for the library in the community
  • Create, maintain and update records in Sierra
  • Resolve patron problems, interpret and apply library policies and procedures
  • Assist with assuring staff and patrons a clean, positive and safe environment
  • Assist patrons with library accounts issues (fines, damaged materials, etc.) referring them to the Manager of Customer Services if necessary
  • Effectively and efficiently assists patrons with self-service circulation equipment, with computer, photocopier, fax and scanner and other equipment questions
  • Competently locate items on the shelves and in sorting areas
  • Successfully answer basic library and directional questions
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other library initiative
  • Track and compile statistics as requested
  • Acts as team leader when department manager is not present
  • Assist the Inventory Team as needed
  • Other duties as assigned

Skills:

  • Able to deal with difficult situations in a calm manner
  • Able to handle multiple tasks at one time
  • Able to make decisions under pressure from patrons
  • Pleasant personality, able to work with a diverse public and staff
  • Excellent listening and telephone skills
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Able to accurately handle and account for money
  • Familiar with Microsoft Office Suite
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Able to accurately type and/or put items in order, alphabetically and numerically
  • Fluent in English, oral and written; fluent in Spanish a plus

Physical Requirements:

This is largely a sedentary role; however, this position would require some walking and bending as necessary.

Working Conditions:

This job operates in a typical library environment.  This role routinely uses standard office equipment such as telephone, computers, copiers and fax machines.

Send resumes and cover letter to:

Debra D. Jordan, HR Manager
debrajordan@waukeganpl.info
847-775-2555


Customer Service Clerk I (Part Time – 2)

Job Title: Customer Service Clerk I
Job Classification:  Non-Exempt, Part Time
Department:  Customer Service
Reports to: Customer Service & Inventory Manager
Wages: $13.50/hr, 16hrs per week

Objective:

We are looking for a customer-focused and enthusiastic individual in the Customer Service Department with excellent interpersonal skills and positive attitude who can master a variety of tasks in a busy environment.  Need to be flexible in scheduling to fill in for days, evening, and weekends as needed.  The candidate will also need to be able to exercise initiative, good judgment, work independently and be a strong team player.

Duties:

  • Create, maintain and update records in Sierra
  • Consistently apply appropriate library policies and procedures
  • Assist with assuring staff and patrons a clean, positive and safe environment
  • Assist patrons in use of self-service circulation equipment
  • Assist patrons with library accounts issues (fines, damaged materials, etc.) referring them to the Manager or Assistant Manager of Customer Services if necessary
  • Effectively and efficiently assists patrons with computer, photocopier, fax and scanner and other equipment questions
  • Competently locate items on the shelves and in sorting areas
  • Successfully answer basic library and directional questions
  • Consistently and effectively complete internal communications and documentation (staff meeting, email, phone, etc.)
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other library initiatives
  • Calls patron to notify items on hold
  • Assist in Inventory tasks and projects (shelving, shelf reading, weeding, etc.)
  • Other duties as assigned

Skills:

  • Interpersonal skills
  • Flexibility
  • Positive Attitude
  • Stress management

Minimum Qualifications:

Education:

  • GED or High School diploma or equivalent
  • Experience with library experience a plus
  • Bilingual Spanish reading/writing/speaking a plus

Physical Requirements:

This is largely a sedentary role; however, this position would require some walking and bending as necessary.

Working Conditions:

This job operates in a typical library environment.  This role routinely uses standard office equipment such as telephone, computers, copiers and fax machines.

Send resumes and cover letter to:

Debra D. Jordan, HR Manager
debrajordan@waukeganpl.info
847-775-2555


Safety Monitor

JOB TITLE: Safety Monitor
JOB STATUS:  24+ hours per week, including evenings and weekends
DEPARTMENT:  Safety
PAY:  Starting at $15.00 per hour

Overview: Observes patron behavior and provides security in all public and non-public areas inside and outside building.  Monitors entire building, handles patron-related situations which threaten public or personal property or safety, and completes incident reports for all occurrences.

RESPONSIBILITIES:

  • Maintains a comfortable and safe library environment with minimal disruption to others
  • Responds to staff requests for assistance within 2 minutes
  • Answers directional questions and refers patrons to appropriate staff for other inquiries
  • Completes a daily log of incidents (if any) and safety/security issues
  • Assists with closing procedures
  • Monitors meeting rooms when groups are scheduled
  • Works collaboratively with Waukegan Police Department & Waukegan Fire Department as necessary
  • Assists with all emergency procedures including the safe evacuation of building when necessary
  • Monitors back parking lot and external perimeter of the building for unauthorized vehicles and/or individuals
  • Provides excellent customer service
  • Other duties as assigned

EDUCATION and EXPERIENCE:

  • High school diploma or G.E.D. Some college is a plus
  • State of Illinois 20 hour Basic Security Officer Course a plus
  • One year of experience as a security guard
  • Certified Police Officer a plus

SKILLS:

  • Excellent communication skills, written and oral
  • Ability to deal with stressful, unpleasant situations in a calm, tactful, discreet manner
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Able to work efficiently and independently and complete assignments with limited supervision
  • Basic Spanish skill are a plus

Working Conditions:

  • Works in an office setting
  • Flexible schedule required as necessary
  • Must work evening and weekend hours
  • Bending, stooping, mobility and being on feet for up to four hours at a time
  • Ability to walk, run and stand for long periods of time

Send resumes and cover letter to:

Debra D. Jordan, HR Manager
debrajordan@waukeganpl.info
847-775-2555


Data/Grant Coordinator

JOB TITLE: Data/Grant Coordinator
JOB STATUS:  Non-exempt, 37.5 hours per week
DEPARTMENT:  Education and Literacy
PAY:  Starting at $18.00 per hour

Overview: 

This position works with the Education and Literacy Manager. Duties include collecting, verifying and analyzing data, submitting collected data to the appropriate parties, creating, writing and publishing statistical reports and analyses in physical and digital format, and evaluating and implementing sophisticated data collection tools in an online environment.

Duties

  • Manages data collection, retrieval, analysis and reporting processes for  literacy based educational initiatives and grants
  • Manages database to store and retrieve data to ensure accurate outcome analyses
  • Develops and implements processes to ensure good data validity in Matrix
  • Trains department users to maximize use of Matrix
  • Prepares invoices for contractor and supplier processing
  • Tracks grant budget expenses
  • Supports grant development as needed
  • Works with internal and external partners of the library
  • May serve on internal committees
  • Performs other duties as assigned

Knowledge, Skills and Abilities:

  • Familiar with Microsoft Office, Access and database software
  • Excellent communication skills, written and oral
  • Ability to accurately complete detailed tasks consistently
  • Ability to work independently and complete assignments with minimum supervision
  • Ability to work well alone or in small groups
  • Sound decision maker, able to respond appropriately in interpreting and applying policy
  • Provide excellent customer service
  • Promote library services and serves as advocate within community
  • Comply with library values, mission and vision
  • Pleasant personality, able to work with a diverse employee base
  • Able to handle multiple tasks at one time

Minimal Qualifications:

 Education and Experience:

  • Bachelor degree or equivalent work experience
  • Data collection and reporting

Working Conditions:

  • Works in an office setting
  • May work evening and weekend hours

Send resumes to:
Debra D. Jordan, HR Manager
debrajordan@waukeganpl.info
847-775-2555


Inventory Clerk

JOB TITLE: Inventory Clerk (Part Time)
JOB STATUS:  Non-exempt, 16 hours per week
DEPARTMENT:  Inventory Department
PAY:  Starting at $12.00 per hour

Objective:

We are looking for an individual who works to ensure the accurate shelf status of library materials in a timely manner. With a great positive attitude, good organization skill, detail-oriented and good team player.  Must be able to work daytime, evening, and weekend hours. The candidate will also need to be able to have initiative, good judgment and be able to work with little or no supervision.  Need to have the ability to transport/move loaded book cart (up to 100 lbs.) and occasionally lift up to 35 pounds. Also needs to be able to shelve items to a 6 feet high shelf and require the full range of body motion, including standing, sitting, bending, stooping, reaching and walking for extended period of time.

Duties:

  • Check-in library materials, check their content and physical condition
  • Emptying book drops and sorter bins
  • Shelving, Filling, strengthen, shifting items in a correct manner
  • Keeps materials in proper alphabetical or numerical order and neatly arranged.
  • Work independently.
  • Directs patrons to appropriate departments.
  • Shelf read the materials
  • Assist with weeding the collection
  • Gather daily holds and assist with other material searches.
  • Able to complete assigned tasks with little or no supervision
  • Attention to detail
    • Able to communicate effectively both orally and in writing
    • Able to follow written and oral instructions
  • Establish and maintain good working relationships with staff and public
    • Able to prioritize duties and work independently.
    • Able to put materials in alphabetical and numerical order
  • Perform other duties as assigned.

Physical Requirements:

  • Able to be on your feet and moving around for four hours at a time
  • Able to deal with difficult situations in a calm manner
  • Able to reach 6 foot bookshelves, as well as floor level bookshelves
  • Able to lift up to 35 pounds
  • Able to handle books and other library materials
  • Able to move heavy book carts
  • Able to handle multiple tasks at one time

Minimum Qualifications:

Education:

  • High School diploma
  • Library experience a plus
  • Bilingual Spanish reading/writing/speaking a plus

Working Conditions:

This job operates in a typical library environment.  This role routinely uses standard office equipment such as telephone, computers, copiers and fax machines.

Send resumes to:
Debra D. Jordan, HR Manager
debrajordan@waukeganpl.info
847-775-2555