Be Your Own IT Support

A few months ago, I was puzzling over a tech problem that had no clear solution. I consulted the library’s IT manager who said, “Huh, that’s a tough one. Let me do a little research and I’ll get back to you.” And then, dear reader, HE GOOGLED MY QUESTION. It blew my mind! I’ve heard the standard “let me research that and I’ll get back to you” answer many times, but I thought IT professionals had some secret listserv or manual they consulted. Certainly they have better resources than the rest of us, right!?

Knowing that the answer to my tech question could only be a quick Google search away has empowered me to solve a lot more of my own tech-related issues. Phone acting weird? Google what it’s doing and you’ll find forums and blogs where people are having the same problem as you. Get a strange error message on your PC? Google it! The odds are slim that you are the first person to experience a particular tech issue.

I’m not saying that we can live without professional IT support, but we can solve a lot of our own problems with a little investigating and trial-and-error. You know more than you think! After all, that will free up the IT manager at your office to prepare that new computer you’ve been wanting…

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