Be Your Own IT Support

A few months ago, I was puzzling over a tech problem that had no clear solution. I consulted the library’s IT manager who said, “Huh, that’s a tough one. Let me do a little research and I’ll get back to you.” And then, dear reader, HE GOOGLED MY QUESTION. It blew my mind! I’ve heard the standard “let me research that and I’ll get back to you” answer many times, but I thought IT professionals had some secret listserv or manual they consulted. Certainly they have better resources than the rest of us, right!?

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