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Jobs

 

Job Title:  Branch Clerk I

Status: Part-Time
Weekly Hours: 16 hours per week; includes weekends and evening hours

Overview: WPL staff members put quality in people’s lives by listening to constituents’ needs, identifying community issues, and responding with relevant solutions while responsibly managing resources. Library Services staff ensures all patron requests are satisfied with quality customer service at all times. Customer Service team members serve as the first contact for patrons in person and on the phone and answer basic questions about library services, assist the public in using library equipment, check out materials and collect fees and fines, circulation equipment, and create and maintain patron records.

Education and Experience:
High school diploma or G.E.D.
College degree or experience preferred
1 year of experience in customer service

Skills:
Pleasant personality, able to work with a diverse public and staff
Excellent listening and telephone skills
Able to work efficiently and independently and complete assignments with limited supervision
Able to accurately handle and account for money
Familiar with computer productivity software, e-mail and timesheets
Sound decision maker, able to respond appropriately in interpreting and applying policy
Able to accurately type and/or put items in order, alphabetically and numerically
Fluent in English: Spanish, oral and written a plus

Send resume to:  Waukegan Public Library
                               128 N. County St.
                               Waukegan, IL  60085
                               Attention:  HR

Email resume to:  jobs [at] waukeganpl [dot] info  No telephone calls please


Job Title:  Customer Service Clerk I

Status: Part-Time
Weekly Hours: 16 hours per week; includes weekends and evening hours

Overview: WPL staff members put quality in people’s lives by listening to constituents’ needs, identifying community issues, and responding with relevant solutions while responsibly managing resources. Library Services staff ensures all patron requests are satisfied with quality customer service at all times. Customer Service team members serve as the first contact for patrons in person and on the phone and answer basic questions about library services, assist the public in using library equipment, check out materials and collect fees and fines when patrons are unable to use self-service circulation equipment, and create and maintain patron records.

Education and Experience:
High school diploma or G.E.D.
College degree or experience preferred
1 year of experience in customer service

Skills:
Pleasant personality, able to work with a diverse public and staff
Excellent listening and telephone skills
Able to work efficiently and independently and complete assignments with limited supervision
Able to accurately handle and account for money
Familiar with computer productivity software, e-mail and timesheets
Sound decision maker, able to respond appropriately in interpreting and applying policy
Able to accurately type and/or put items in order, alphabetically and numerically
Fluent in English and Spanish, oral and written

Send resume to:  Waukegan Public Library
                               128 N. County St.
                               Waukegan, IL  60085
                               Attention:  HR

Email resume to:  jobs [at] waukeganpl [dot] info  No telephone calls please


Job Title: Bookmobile Clerk I
 

Weekly Hours: Part-Time; an average of 16 hours per week, with more hours focused during the school year; may occasionally include weekends and evening hours as needed.

Overview:  WPL staff members put quality in people’s lives by listening to constituents’ needs, identifying community issues, and responding with relevant solutions while responsibly managing resources. Library Services staff ensures all patron requests are satisfied with quality customer service at all times. Bookmobile Clerk serves the 1st -3rd grade students from the Waukegan Public School District and other grades as required.   

Education and Experience:
High school diploma or G.E.D.
College degree or experience preferred
1 year of experience in customer service

Bookmobile Team:
Welcome patron to the bookmobile; serve as first point of contact
Check out materials using an automated circulation system when necessary
Create new records in Sierra, enter patron information and issue library cards
Promote library account services
Assist patrons with library account issues (fines, damaged materials, etc.) referring them to the Manager
Update status of library materials in Sierra
Track and compile statistics as requested
Successfully answer basic library services and directional questions, referring patrons to appropriate area
Competently construct a complete search of the library catalog
Engage in PR to the public and marketing from the public
Other duties as assigned

Skills:
Pleasant personality, able to work with a diverse public and staff
Excellent listening and telephone skills
Able to work efficiently and independently and complete assignments with limited supervision
Able to accurately handle and account for money
Familiar with computer productivity software, e-mail and timesheets
Sound decision maker, able to respond appropriately in interpreting and applying policy
Able to accurately type and/or put items in order, alphabetically and numerically
Fluent in English, oral and written; fluent in Spanish a plus

Send resume to:  Waukegan Public Library
                               128 N. County St.
                               Waukegan, IL  60085
                               Attention:  HR

Email resume to:  jobs [at] waukeganpl [dot] info  No telephone calls please


 

Join Our Team

The Waukegan Public Library serves an ethnically and culturally diverse community of approximately 90,000. We are seeking an outgoing, service oriented staff to learn and grow in the profession, in a stimulating and challenging environment.

The Waukegan Public Library is an equal opportunity employer. No applicant for employment shall be discriminated against because of age, race, color, religion, sex, marital status, national origin, or disability.

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